Pillow Talkers Program Terms & Conditions

The Mattress Firm Pillow Talkers program offers invited customers ("Mattress Firm Pillow Talkers program Members") access to certain products listed on a dedicated website ("Pillow Talkers.MattressFirm.com") at no cost in order to encourage independent customer reviews on www.mattressfirm.com and other websites operated by Mattress Firm, Inc. ("Mattress Firm") or any of its affiliates, to provide customer feedback to product suppliers, and to further publicize certain products ("Mattress Firm Pillow Talkers program Products"). The Mattress Firm Pillow Talkers program is governed by these terms and conditions (the "Terms and Conditions"), and your participation in Mattress Firm's Mattress Firm Pillow Talkers program is subject to the Terms and Conditions and constitutes your acceptance of these Terms and Conditions. The Mattress Firm Pillow Talkers program is operated by Mattress Firm. Employees, officers and directors of Mattress Firm or any of its affiliates, franchisees or advertising and promotion agencies, and the immediate family members, or any person residing in the same household, of any such employee, officer or director, are not eligible to participate in the Mattress Firm Pillow Talkers program.

These Terms and Conditions incorporate Mattress Firm's Privacy Policy and the terms and conditions of the Customer Ratings and Review Service (the "CRR Service Terms and Conditions"), which may be updated from time to time and can be found, respectively, on www.mattressfirm.com/privacy-policy.html and http://www.mattressfirm.com/terms.html. All terms and conditions governing your use of www.mattressfirm.com (the "Mattress Firm Terms of Use") also apply to all Mattress Firm Pillow Talkers program -related communications and to your participation in the Mattress Firm Pillow Talkers program, unless otherwise stated. To the extent of any conflict between these Terms and Conditions and any of the Mattress Firm Terms of Use, the CRR Service Terms and Conditions, or Mattress Firm's Privacy Policy, these Terms and Conditions shall control.

Those Mattress Firm Pillow Talkers program Products that are provided by a third-party may be referred to as "Supplier Products" and those that are manufactured specifically by or on behalf of Mattress Firm or its affiliates may be referred to as "Mattress Firm Products".

You acknowledge and agree that all Mattress Firm Pillow Talkers program products are:

  • Promotional offers to you, provided free of charge, and are not sold or otherwise provided to you in exchange for any review, endorsement, compensation, or other item of value; and are
  • Provided to you on an "as is" basis. Neither Mattress Firm nor any of its affiliates or suppliers makes any warranty of any kind to you regarding any of the Mattress Firm Pillow Talkers program products, and accepts no responsibility for return, repair, refund or replacement of any such products. MATTRESS FIRM EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, RESPECTING THE MATTRESS FIRM PILLOW TALKERS PROGRAM PRODUCTS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. Mattress Firm will only deliver Mattress Firm Pillow Talkers program products selected by you to the delivery address associated with your Mattress Firm Pillow Talkers program Member Account provided by you when signing up for Mattress Firm Pillow Talkers program. Your ongoing right to participate in the Mattress Firm Pillow Talkers program and your eligibility to receive Mattress Firm Pillow Talkers program products is at Mattress Firm's sole discretion.

In consideration of the opportunity to participate in the Mattress Firm Pillow Talkers program, you agree that you will:

  • Take all necessary steps to ensure that any non-public information made available to you in relation to any Mattress Firm Pillow Talkers program Products or the Mattress Firm Pillow Talkers program is kept confidential and use such information only for the purpose of your participation in Mattress Firm Pillow Talkers program in accordance with the Terms and Conditions;
  • Personally write and submit independent and unbiased reviews of Mattress Firm Pillow Talkers program products based on your experience with such products for future display on www.mattressfirm.com and Mattress Firm affiliated websites and not review any product where you have a conflict of interest due to any relationship you, or any person with whom you have a material personal or business relationship, have or has with the product manufacturer or otherwise;
  • Not sell, exchange, return for money or give possession of any Mattress Firm Pillow Talkers program product to any other person, or delegate to anyone else the opportunity to write or submit a Mattress Firm Pillow Talkers program product review;
  • Not submit any reviews of a Mattress Firm Pillow Talkers program Product to any other online or offline channel that advertises or offers Mattress Firm Pillow Talkers program Product for sale except in the form of a link to a website operated by Mattress Firm or its affiliates;
  • Comply with applicable law, including FTC regulations, regarding your reviews;
  • Ensure that your reviews do not contain any obscene, libelous or false information; and
  • With respect to each review of any Mattress Firm Pillow Talkers program Product that you author for purposes of future public display, disclose that you received the reviewed Mattress Firm Pillow Talkers program Product free of charge in connection with a Mattress Firm-sponsored program.

Mattress Firm's Privacy Policy also applies to your participation in the Mattress Firm Pillow Talkers program and describes our practices regarding collection and use of personal information, including potentially sharing your name and mailing address with suppliers for the purposes of shipping Mattress Firm Pillow Talkers program products to you.

Revisions and Continued Use

Mattress Firm reserves the right to amend any of these Terms and Conditions, including the policies, guidelines, or other information on Pillow Talkers.MattressFirm.com, at any time, in its sole discretion. Any changes are effective upon posting a change notice or new terms and conditions on, as applicable, Pillow Talkers.MattressFirm.com, www.mattressfirm.com, www.mattressfirm.com/privacy-policy.html, or on your Mattress Firm Pillow Talkers program Member Account page. You are responsible for reviewing the new terms and conditions and any applicable changes or notices. YOUR CONTINUED PARTICIPATION IN MATTRESS FIRM'S MATTRESS FIRM PILLOW TALKERS PROGRAM AFTER THE POSTING OF ANY CHANGES CONSTITUTES YOUR ACCEPTANCE OF SUCH CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES TO THESE TERMS AND CONDITIONS, YOU MUST DISCONTINUE PARTICIPATING IN MATTRESS FIRM PILLOW TALKERS PROGRAM AND IMMEDIATELY NOTIFY MATTRESS FIRM OF YOUR DECISION VIA EMAIL TO samplingsupport@bazaarvoice.com.